Where is my order confirmation email or Order Number?
An email confirmation should be sent to your inbox immediately after you have made your order and would have your 4-digit order number. If you have not received it, try checking your 'Promotions' tab or spam folder.
I made an order before, can you add to my order and still give me a discounted rate on my additional copies?
To avoid any disappointment and confusion, do have a good think about the number of copies you would like to order before making the purchase. If your order has not been fulfilled, we will do our best to accommodate you. If packaging and delivery have been arranged, we would not be able to accommodate it and you will need to make a fresh order.
Why doesn't my discount code work?
Additional discounts do not apply for this product.
Can you reprint it once it is sold out?
Do understand calendars are items which have dates in them and should be in the hands of those who use them before 1st January 2024! Reprinting takes about a month and needs to be done in bulk. If gifting is done in December, that means that a reprint needs to be done by early November. As such, a reprint is not possible.
Can I get it cheaper if I order more copies?
Yes! We are really thrilled many of you want to buy a couple of copies to give away! We have configured it such that the more copies you order, the better rate you get. We also avoided bundles as you may have an exact number of copies that is not necessarily 10, 30, 50 or 100, so we have priced it by tiers instead for your benefit.
Can I combine my order with different quantities of the the English and Chinese Version and enjoy the bulk discount?
Yes! The bulk discount applies across to both the English and Chinese versions. For example, if you add 8 copies in English and 2 copies in Chinese into your cart, you get the discounted bulk rate for the total 10 copies automatically applied.
I'm from ______, Could I get it at a lower rate apart from the bulk discount?
I’m so sorry I won’t be able to offer a further discount at this time apart from the bulk discount, which is in tiers depending on the number of copies, just to be fair to everyone. Do understand that much thought has been put into the pricing, considering how production and delivery cost has increased, and in making it a very affordable and meaningful gift.
I've ordered the calendars, will ordering journals affect my order/delivery?
We expect to receive the calendars in the 1st week of November, and the journals the week after. We will prioritise your previous order and send out the calendars as soon as we receive them.
Your order will be shipped together if:
1. You order a Calendar+Journal bundle now.
2. You inform us that you don't mind your calendars and journals being shipped together, one week later. You can inform us by indicating your order number in the cart's notes section, and we'll appreciate your efforts in helping us consolidate shipping. We'll also refund any additional shipping charges you may incur.
I'll like to send it as a gift. What should I do?
You can send your order as a gift by including Make it a Gift to your cart.
Can you help to include a message for my Recipient?
If you would like for us to include a message for your recipient, Make it a Gift is available. If you write it in a message for your recipient at the checkout page without adding this extra service, you will be politely requested to do so at the additional fee required. Please understand the additional work required on our part to entertain any special requests.
I would like to send the calendars as a gift to more than one friend, can you do that?
Sure! Kindly Contact Us and include the following information:
- Name of Recipient
- Number of Copies & Type (e.g. Total 2: 1 English, 1 Chinese)
- Recipient's Address
- Note for Recipient (please include your name and your recipient's name)
I want to gift the calendar but do not have all the recipient's details at the moment, can you give me more time?
We prefer it if all the details requested are submitted when the order is made. However, if you do need more time, you have 24 hours after you have made your order to send us the details via Contact Us along with your Order Number for reference.
If I want to send it to my friends myself, where can I get the envelopes?
We get the padded envelopes online from Lazada, Shopee or SingPost. The Calendar is just under A4 size, so you can get the padded envelope of a suitable size.
How much does a calendar weigh and postage cost if I send it myself?
As the overall packaging weight depends on the way the item is packed, the envelope type, additional padding, cards and gift wrapping all contribute to the overall weight of the package. While the calendar itself weighs around 0.5kg, we suggest getting your overall package weighed directly at the post office as they can best advise you according to the method of delivery you prefer.
3. International Orders
How long will it take?
It will take approximately 2 to 4 weeks for international deliveries. However, do expect some delays given the current situation.
How did you get the International Shipping Rates?
The shipping rates have been researched and compared with on various platforms, and the ones indicated are what we have found to be the most reasonable and reliable at this point in time.
I have an international order, why can't I add 100 copies to my cart?
There is a weight limit (30kg) the courier can deliver. This is approximately 60 calendars. If you would like to purchase 100 calendars, we advise you to split your order so that each order is within the weight limit, kindly contact us and we will help you out.
Why is my country not shown?
Shipping rates have been included in the list of countries we ship to based on the demand from last year. If your country is not listed, kindly contact us and we will help you out.
Do I have to pay additional taxes?
You may be charged import duties & customs taxes and unfortunately, we have no control over these charges. If you have any questions regarding these charges, please refer to your local delivery service.
4. Chinese Calendar
What version of Chinese is used for the calendar?
The Calendar is in Simplified Chinese, with the exception of the 12 artworks which has calligraphy written in Traditional Chinese script, for the richness in meaning and aesthetic value it brings.
Does it have Chinese Dates inside?
Yes. Chinese Lunar dates are included.
Why does the English Calendar have stickers but not the Chinese one?
The stickers are meant to accommodate the possible change in the Public Holidays. This happened in 2021 and 2022, just before production! The print run for 2023 is earlier, so we thought we should try this approach for the English version, which is the larger production.
As for the Chinese Calendar, it is often gifted to seniors. I could not imagine them sticking little stickers into their calendars and thought it was better to incorporate the public holidays in for them, even if there is a risk the dates may change.
Do you have this calendar in other formats (Planner, Diary, Wall Calendar, Digital Download etc.)?
Not at this moment! However, do send in your suggestions so if the demand is high, we can consider that in the future. We would love to hear from you!
What can I do with the calendar after the year is over?
We are thrilled when people continue to display the artwork and repurpose it even after the year is over. Some people remove it from the binding and get it framed, while others leave it on the stand and flip it to the artwork they like the best! God's Word is indeed timeless and not bound by the 'month' it was featured in!
There was a production error on my copy, can you help me?
Kindly take a photograph and video for us to feedback to the printers. Kindly let us know by December 2023. We will do our best to get it replaced for you as long as we have spare copies.
The package appeared to have been delivered according to the system, but I did not receive it, can you help me?
Kindly let us know, and also check with your household if anyone has received it on your behalf.